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Privacy Policy

Last Updated: November 19, 2025

Your privacy is extremely important to Sri Udhayam Tours and Travels (“we”, “our”, “us”). We believe every customer has the right to know how their information is collected, used, stored, and protected. This Privacy Policy explains what personal data we collect, how we use it, and when it may be shared. We never sell your personal information to third parties.

1. Collection of Personal Information

“Personal information” means any data that can identify or contact an individual. We collect personal information only with your knowledge and consent, and follow reasonable security practices to protect the information we collect.

You may provide personal information in situations such as:

  • When you make a booking (website, WhatsApp, phone, email, or in person): we may collect your name, email, phone number, address, identity documents (Aadhaar, passport when required), travel dates, passenger details, and payment information (we do not store full card numbers).
  • When you register or subscribe to newsletters, promotional offers, or contests.
  • When you participate in surveys or feedback forms for service improvement.

2. Use of Personal Information

We use the information you provide in order to:

  • Process bookings, reservations, tickets, and other travel services.
  • Send confirmations, invoices, vouchers, and important travel updates.
  • Provide customer support and respond to enquiries.
  • Share offers, promotions, and product updates (you can unsubscribe at any time).
  • Improve our services, perform internal research and audits, and personalise recommendations.

Some services may require sharing certain details with partners or suppliers located outside India; we will request your consent when such sharing is necessary.

3. Use of Non‑Personal Information

We also collect non‑personal information (which does not identify you) such as browser type, operating system, device model, language, general location or PIN code, and website usage patterns. This information helps us improve our website and overall user experience.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Recognize returning visitors and store session data.
  • Track site usage to improve performance and content.
  • Support online forms, email messaging, and marketing optimisation.

You may disable cookies in your browser, but some website features may not function properly if cookies are blocked. Cookies are not used to identify sensitive personal information or to share personal data with unrelated third parties.

5. Disclosure to Third Parties

We share personal information only when required to deliver services you request, for example with:

  • Hotels, transport operators, airlines, and local tour operators (for reservations and confirmations).
  • Payment processors and gateways (for transaction processing).
  • Visa/immigration or government authorities (when legally required).
  • Trusted service providers who assist in data processing, customer support, or research.

Our partners are contractually required to protect your information and use it only for the purposes we specify.

6. Aggregated & Anonymous Data

We may share aggregated, non‑identifiable reports with suppliers, advertisers, or potential business partners. Such reports never contain information that identifies individual customers.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal data, including secure servers, encrypted communication, and access controls. However, no online system is completely secure, so we encourage you to handle your credentials and sensitive data carefully.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your data where legally permitted.
  • Withdraw consent for promotional communications.

To exercise any of these rights, please contact us using the details below. We will respond as soon as practicable and within the limits of applicable law.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under 18 without parental consent. If you believe we have inadvertently collected data from a minor, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent revision. Where appropriate, major changes will be notified via email or website announcements.

11. Contact Us

If you have questions, requests, or concerns about this policy or our privacy practices, please contact:

Sri Udhayam Tours and Travels

Email: saran@sriudhayamtravels.com

Phone: +91 98940 19008

Phone: +91 89393 55501

We welcome your feedback and will respond promptly.