Payment & Cancellation Policy

1. Payment Policy

1. Advance Payment

   To confirm any booking, an advance payment is required. The advance amount may vary
   depending on the package, destination, hotel category, transport type, and seasonal demand.

2. Balance Payment

   The remaining payment must be completed before the start of the trip or as per the schedule
   informed by our travel coordinator. Certain services such as hotel reservations, flights, or
   peak-season bookings may require full payment in advance.

3. Accepted Payment Methods

   We accept the following payment modes:

   • UPI / Google Pay / PhonePe
   • Bank Transfer (NEFT / IMPS)
   • Cash payments (for local bookings only)
   • Debit / Credit cards (where applicable)
4. Confirmation of Booking

   Booking will be processed only after the advance amount is received.
   All confirmations including vouchers, booking details, and tickets will be shared via
   WhatsApp or email.

2. Cancellation Policy

Cancellation charges may vary depending on the package type, destination, hotel category,
transport mode, and the specific services included. Exact cancellation terms will be clearly
communicated to the customer at the time of booking.

Different hotels, transport providers, and service partners follow their own cancellation rules,
and the refund amount will depend entirely on their policies. Sri Udhayam Tours and Travels will
always inform customers of the applicable cancellation charges before confirming any booking.

3. Non-Refundable Services

Certain services are strictly non-refundable once booked. This includes flight tickets, train
tickets, bus tickets, hotel reservations under non-refundable categories, safaris, permits,
entrance tickets, and visa or immigration-related fees. Any cancellation related to these
components will follow the policies of the respective airline, hotel, service provider, or vendor.

4. Cancellation by Sri Udhayam Tours and Travels

In rare and unavoidable circumstances such as natural calamities, political disturbances,
operational issues, or unforeseen restrictions, Sri Udhayam Tours and Travels may need to cancel
a booking. In such cases, customers will be offered:

• A full refund of the amount paid, OR
• An option to reschedule the trip without additional charges (subject to availability).

We are not responsible for services not booked through us (for example, flights booked directly
by the customer).

5. Refund Policy

Refunds will be processed within 7–10 working days after approval.

Refunds will be credited through the same payment method used for booking.

Processing fees, convenience charges, and third-party deductions (if applicable) will be
subtracted from the refund amount.

6. Amendments (Date / Postponement Changes)

Date changes, postponements, or amendments will be handled based on the policies of hotels,
transport operators, and service vendors.

If the provider does not allow changes, the request will be treated as a cancellation.

Revised rates or additional charges may apply.

7. No Show Policy

If the customer fails to avail the service on the scheduled date without prior notice, the booking
will be treated as a “No Show” and no refund will be provided.

8. Early Checkout / Unused Services

No refunds will be provided for unused services such as unutilized hotel nights, transport,
meals, sightseeing, or early checkout. Refunds depend strictly on the policies of the respective
service providers.